Frequently Asked Questions
Everything you need to know about bringing Japanese street style to the UK.
How long does shipping take from Japan to the UK?
Standard shipping typically takes 7-10 business days. We use express couriers to ensure your items arrive safely and as quickly as possible from our Tokyo warehouse.
Will I have to pay import duties or customs fees?
All prices shown include UK VAT. For orders under £135, no additional duties apply. For orders over £135, customs duties may be calculated at checkout or charged upon delivery depending on current UK trade regulations.
Are the sizes on your site UK or Japanese sizes?
We list products in their original Japanese sizing, but provide a detailed UK conversion chart on every product page. We recommend sizing up as Japanese fits tend to be smaller than UK standards.
What is your return policy for international orders?
We offer a 30-day return window. Items must be unworn with original Japanese tags attached. Please note that customers are responsible for return shipping costs to our UK processing center.
Are your products 100% authentic?
Yes, every item on Japan2UK is sourced directly from authorized retailers and official brand distributors in Japan. We guarantee 100% authenticity on all streetwear and high-fashion labels.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for UK residents.