Returns & Exchanges
At Japan2UK, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether it is a size adjustment or a change of heart, our streamlined process ensures your international shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original Japanese packaging, ensuring all designer tags and hygiene seals remain intact.
Ship to Hub
Affix the provided shipping label and drop off your parcel at any authorized courier location to be sent to our UK processing center.
Quality Check & Refund
Once our team verifies the condition of your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing